At Futureon, we take pride in delivering your carefully curated selections with the utmost care and efficiency. Our streamlined logistics process ensures that every order is processed, packed, and dispatched with precision. Whether you're investing in timeless craftsmanship or cutting-edge technology, our team works diligently to meet your expectations. All items undergo thorough quality checks before shipment to guarantee they arrive in pristine condition.

Orders are typically processed within 1-3 business days after payment confirmation, excluding weekends and public holidays. Delivery timelines vary based on your location and selected shipping method. While most shipments arrive within the estimated window, occasional delays due to carrier logistics or unforeseen circumstances may occur. We recommend placing orders ahead of special occasions to account for potential transit variations.

We offer transparent shipping options tailored to your order value:

Standard Shipping (10-15 Business Days): $15 for orders totaling $0-$60
Free Shipping (10-15 Business Days): Applies automatically to orders of $60+

Seasonal promotions may occasionally include expedited shipping options, which will be clearly displayed during checkout.

We currently ship to most countries across North America, Europe, and select Asian territories. Some remote locations or regions with complex import regulations may require additional processing time. During checkout, our system will automatically verify if we can deliver to your address. For specific inquiries about service availability in your region, please contact our support team before placing your order.

Once your order ships, you'll receive a confirmation email containing your tracking number and a direct link to monitor progress. Our system updates tracking information in real-time as your package moves through the carrier network. For consolidated shipments with multiple items, you may receive separate tracking numbers which will all be visible in your account dashboard. Should you encounter any discrepancies in tracking updates, our customer service team can provide additional assistance.

While we strive for seamless deliveries, occasional logistical challenges may arise. If your shipment exceeds the estimated delivery window by more than 5 business days, please first check the tracking information for updates. For unresolved delays or lost packages, contact our support team at [email protected] with your order number. We'll promptly investigate with the carrier and either reship your items or process a refund as appropriate under our Shipping Guarantee Policy.

International shipments may be subject to customs clearance procedures and additional fees determined by your local authorities. These charges are the responsibility of the recipient and are not included in our pricing. We declare all packages at full value according to international shipping regulations. To avoid surprises, we recommend checking your country's import policies before ordering. While we can't predict or reimburse these fees, our team can provide necessary documentation to facilitate smooth customs processing upon request.